F.A.Q.

Frequently Asked Questions.
  • What are the costs involved?
  • As per the sign-on page. Please go to the Membership page
  • How do I pay for this service?
  • You can pay your subscription through Payfast or by EFT.
  • If I give consent to a guest, how can I withdraw it?
  • After 24 hours the guest code will expire.
  • Can someone else access my information?
  • Only if you give them consent by sharing your guest code.
  • Can someone else load my information?
  • Only if you give them consent.
  • What do I do if the website is down?
  • We rely on the internet, please keep the info until the site is back up.
  • Can I access my information when I travel abroad?
  • Yes. You can access it anywhere in the world.
  • How many dependants per membership?
  • One adult, and as many children that you have.
  • Are there individual sign-on’s per family member?
  • There's one sign-on per family.
  • Does my doctor upload my information?
  • No, this is patient driven only.
  • What happens if my information changes?
  • You can update your information on the system as well.
  • How do I update my personal information?
  • You can do it on the My Profile page
  • How do I cancel my membership?
  • In writing to Medinfofiles with 30 days-notice.